TERMS & CONDITIONS

Booking Retainer: A 20% non-refundable retainer is required at the time of booking to secure the vehicle and date.

Advance Notice: All reservations must be booked at least 48 hours in advance of the scheduled pickup time.

Final Balance: The remaining balance is due in full 48 hours prior to the scheduled service date. Transpolink reserves the right to cancel any reservation if the final balance is not settled by this deadline.

Standard Cancellation: Cancellations made more than 48 hours before the scheduled service time will be refunded, less a 10% administrative fee (calculated based on the total booking amount).

Late Cancellation: Cancellations made within 48 hours of the scheduled service time are strictly non-refundable. The full booking amount will be forfeited.

No-Show Policy: If a passenger is not at the designated pickup location and has not made contact within the applicable grace period, the booking will be flagged as a "No-Show" and charged at 100% of the total value.

Residential/Point-to-Point: A complimentary 30-minute grace period is provided from the scheduled pickup time.

Airport Transfers: Complimentary waiting time of 90 minutes for arrivals is included, starting from the flight's gate-arrival time.

Overtime Fees: Once the grace period has expired, waiting time will be billed in 30-minute increments based on the vehicle’s prevailing hourly rate.

Sanitation Fee: To maintain the highest standards of cleanliness, a minimum Sanitation Fee of $500–$1,000 will be applied for any "bodily fluid" incidents or excessive biohazard cleaning requirements.

Smoking/Vaping: All vehicles are strictly non-smoking and non-vaping. Violation of this policy will result in immediate termination of service without refund and a minimum $1000 deep-cleaning fee.

Physical Damage: The client assumes full financial responsibility for any damage to the vehicle (interior or exterior) caused by themselves or their guests, including but not limited to upholstery tears, broken glassware, or electronic damage.

Passenger Safety: The chauffeur reserves the right to terminate service immediately, without refund, if passengers engage in illegal activity, become verbally or physically abusive, or exceed the vehicle’s legal seating capacity.

Service Limitations: TranspoLink is not liable for delays or service failures caused by circumstances beyond our control, including but not limited to extreme weather, traffic congestion, road closures, or unforeseen mechanical breakdowns. In the event of a mechanical issue, we reserve the right to provide a substitute vehicle of equal or greater value.